Customer Policies

Welcome to Lang & Lavender. We value your trust and want you to feel confident shopping with us.
Below you’ll find all of our store policies, including details on shipping, returns, privacy, and terms of service.

Shipping Policy

At Lang & Lavender, we take great care in packaging and shipping each order to ensure your products arrive safely and in a timely manner.

Order Processing
All orders are processed within 2–4 business days (excluding weekends and holidays).
You will receive a confirmation email once your order has been placed and another email with tracking information once your order has shipped.

Shipping Rates and Delivery Estimates

• Standard Shipping: 3–7 business days

• Expedited Shipping: 2–3 business days
  Delivery times are estimates and may vary depending on the carrier and destination.

Shipping Carriers
We use trusted carriers such as UPS, USPS, and FedEx.

Incorrect Shipping Information
Please verify your shipping address before completing checkout. Lang & Lavender is not responsible for packages sent to incorrect addresses.

Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 15 days at customerservice@langandlavender.com.

2. Return Policy

Lang & Lavender strives to ensure every product meets our high standards of quality. If you are not satisfied with your purchase, please review the following:

Eligibility
Returns or exchanges are accepted within 15 days of delivery. Items must be unused, in original packaging, and include proof of purchase.

Damaged or Defective Items
Contact us within 15 days of delivery with photos of the damage. Once verified, we will issue a replacement, exchange, or refund.

Unwanted Items
Unwanted items may be returned within 15 days at the customer’s expense (unless due to our error).

Non-Returnable Items

• Personalized or custom products

• Sale or clearance items

• Used or opened products

How to Start a Return
Email customerservice@langandlavender.com with your order number, reason for return, and photos (if applicable).

3. Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Information We Collect
We collect personal details such as your name, email, address, and payment information, as well as automatic data like IP addresses and browser type.

Use of Information
Your information is used to process orders, provide customer support, send updates, and improve our website experience.

Data Sharing
We only share data with trusted third-party service providers necessary for processing payments, shipping, or website analytics.

Cookies
Our site uses cookies to enhance your browsing experience. You can disable cookies through your browser settings.

Security
All sensitive data is encrypted and handled securely through trusted third-party payment processors.

Your Rights
You may request to access, correct, or delete your personal data by contacting customerservice@langandlavender.com.

4. Terms of Service

By using our website, you agree to the following terms:

General Use
You must be at least 18 years old or have permission from a parent or guardian to use this website.

Product Information
We strive for accuracy but reserve the right to correct any errors, update details, or discontinue products at any time.

Orders and Payments
Payment is due in full before shipment. We reserve the right to cancel orders suspected of fraud or misuse.

Intellectual Property
All content, images, and designs on this site are the property of Lang & Lavender and may not be copied or reused without permission.

Limitation of Liability
Lang & Lavender is not liable for indirect, incidental, or consequential damages arising from the use of our website or products.

Governing Law
These Terms are governed by the laws of the State of Florida.

Contact Information

For questions regarding any of our policies, please contact us at:
Email: hello@langandlavender.com
Website: www.langandlavender.com

Last Updated: Nov 7, 2025